Every day, clinicians across Kenya advise patients to return for review. Many never do! Surprisingly, dissatisfaction is rarely the issue. More often, it reflects a structural absence. Once a patient leaves the consultation room, there is no mechanism in place to ensure that care continues. Continuity remains one of the most persistent gaps in Kenyan healthcare infrastructure. Meanwhile, Kenya’s healthcare system is undergoing rapid modernization. Mobile money penetration is

In healthcare, inefficiency often develops subtly rather than drawing immediate attention. Inefficiency accumulates through fragmented workflows, redundant processes and disconnected care delivery. Over time, these gaps reduce capacity, increase costs and weaken trust. The consequences include longer queues, delayed decision-making, clinician fatigue, challenges in revenue tracking and inconsistent outcomes. In recent years, the primary change has been an increased recognitio

No one enjoys dealing with paperwork, but practicing medicine requires a significant amount. Physicians have to deal with a mountain of...