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Privacy policy


I. Scope and Purpose

This privacy policy (“the Policy”) describes how Savannah Informatics Ltd. ("SIL," “we,” “us,” "our”),and affiliated companies may collect, use, and share information about you that we obtain through (“the Website”). This Policy does not apply to other SIL platforms (e.g., Be.Well and Slade360 HealthCloud), to other websites that we operate, or websites of third parties to which we provide data to, unless otherwise identified in this Policy.


This Policy will apply to any offline location that makes this Policy available to you. We do not control and are not responsible for the privacy practices of, or the data available on, the websites of other entities and we urge you to evaluate the soundness of these practices for yourself.

II. What Does Savannah Informatics Do?

SIL is a provider of network-enabled services for medical service providers and insurers across Kenya.

III. What Information Do We Collect?

The following types of information may be collected on the Website:

  • We may collect information you provide us if you access, voluntarily enter information into, or sign up for or request certain services from us on our Websites. 

  • When you visit our Website, we may gather certain information about your visit and your device automatically. This information may, for example, reflect how you found, were directed to or used this Website. Similarly, we may collect your IP address, geolocation information, browser type and version, and other data about the equipment used to visit the Website.

Our processing of data received from our users  (“Users Data”) is governed by the agreements we enter directly into with our customers, which may also include data included under Medical Service Providers (MSPs) contractual agreements with insurers (Payers). Our MSP and Payer customers may also have their own privacy practices and/or policies that govern their collection and use of your data. We are not responsible for how our customers treat the information we collect on their behalf, and we recommend you review their own privacy policies.

IV. How Do We Use Your Information?

We use information collected through tracking technologies, such as log files, cookies and web beacons when you use the Website. For example:

  • We track the number and activities of visitors using certain portions or features of the Website to make changes that may be necessary to improve or optimize the Website’s functionality and identify areas of interest to our visitors;

  • We track the popularity of features on the Website to inform the development of new ones;

  • We identify the types of devices our visitors use so that we can improve and optimize our systems and services;

  • We identify the type of visitors to the Website to determine whether such users are existing clients or prospective clients for marketing and sales generation purposes; and

  • We assess the ways in which users become aware of or access the Website in order to gauge the quality and methods of our marketing.

By continuing to use our Website, including by remaining on the landing page, you consent to the use of cookies.

  • If you provide us with your information in connection with your interest in our products or services (e.g., through webforms), we will use such information to reach out to you about our products or services.

  • If you provide us with your information, we may use it for our own marketing, promotional, and informational purposes, including solicitations, invitations, newsletters, awareness campaigns, and announcements.

  • When you provide information on our Website or have an account with us, we may use your information to reach out to you and ask if you would like to participate in studies or respond to questions about how the services we offer do or do not meet your needs or can be improved (“Usability Activities”).

We use the information for the purposes explained at the time of collection, as described in this Policy and our Contractual Terms, and for our business purposes. For example: We will not retain your information, whether obtained through tracking technologies or provided by you, longer than necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. Wherever your information may be held by SIL or on its behalf, SIL takes reasonable and appropriate administrative, physical, and technical security safeguards to protect the information that you share with us from loss, theft, misuse and unauthorized access, alteration, destruction, and disclosure. In addition, SIL and its service providers enter into agreements which require that care and precautions be taken to prevent loss, misuse, or disclosure of your information. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

Notwithstanding the above, we may use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law. 


V. Your Rights and Choices

  • Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.

VI. Minors

This Website is intended for a general audience and is not intended for minors under the age of eighteen. SIL does not wish to obtain any information from or about such minors through this Website. If you are under eighteen years old, do not use this Website. 

VII. International Transfer

We are based in Kenya  and the information we collect is governed by Kenyan law. If you are accessing the Website from outside of Kenya, please be aware that information collected through the Website may be transferred to, processed, stored, and used in Kenya and other jurisdictions. Data protection laws in Kenya and other jurisdictions may be different from those of your country of residence. Your use of the Website or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in Kenya and other jurisdictions as set out in this Policy.

VIII. Updates To This Privacy Policy

We reserve the right to make updates and revisions to this Policy at our discretion and at any time. When we make changes to this Policy, we will post the updated notice on the Website and update the effective date. Any changes will be effective as of the “Updated” date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.


IX. Contact

If you have any questions or comments about this Policy, the ways in which SIL collects and uses your information described here:

Call us at 0790 360 360 or send us an email at

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