In healthcare, inefficiency often develops subtly rather than drawing immediate attention. Inefficiency accumulates through fragmented workflows, redundant processes and disconnected care delivery. Over time, these gaps reduce capacity, increase costs and weaken trust. The consequences include longer queues, delayed decision-making, clinician fatigue, challenges in revenue tracking and inconsistent outcomes. In recent years, the primary change has been an increased recognitio

We love talking about the future. We label it. Predict it and even headline it. The future of healthcare. The future of technology. The future of everything. But here is what we rarely say out loud: the future is not waiting for us, it is actively being shaped by what we choose to do right now. So yes, allow us to deliberately reuse the phrase you’ve probably heard a million times. The future of healthcare is at play. But if anything we add to it does not begin and end with t

Late last year, the Kenya Revenue Authority (KRA) issued a public notice that many businesses may have overlooked. In November 2025, KRA announced that effective 1 January 2026, income and expenses declared in income tax returns would be validated against data already held by the authority. This includes data generated by the Electronic Tax Invoice Management System (eTIMS) as well as withholding tax and customs data. While the notice may have appeared administrative, its imp