Have you ever been at the hospital, waiting to be served, only to find that you left your insurance card at home? The feeling is like reaching the long-awaited point of relief, at the front of the queue, only for it to be snatched away. Reality hits faster than the ailment that landed you there in the first place. Now you are left battling between your worries about whether you will be turned away or if your condition will get worse.
For any patient, it can be frustrating to feel unwell and still remember to carry their medical insurance card. Unfortunately, some patients who have not visited the hospital in a while may have misplaced their cards, adding an extra layer of stress to an already difficult situation.
From Pocket to Phone: The Evolution of Medical Card
There is one thing that a lot of people hardly forget when leaving their houses; it’s like a companion to our daily activities, and this is the mobile phone. Just like the mobile phone, how can medical cards be incorporated as part of people’s lives rather than an additional thing they have to remember?
At Savannah Informatics, we took up this challenge when we introduced our virtual cards back in March 2018. We decided to embrace virtual cards as part of elevating our customer experience.
We were able to eliminate card processing delays that were previously encountered, especially when new members purchased medical covers. This helped bridge accessibility gaps, allowing patients to get access to medical services faster. Card processing delays were limiting access to services, while virtual cards offered an ideal solution. This bold move not only underscored Savannah’s unwavering commitment to innovation in healthcare but also demonstrated our dedication to customer satisfaction. As a result, Savannah has further solidified its position as an industry leader. This benefits not only us but the entire health ecosystem.
The Virtual Advantage: Making Healthcare Accessible
With our virtual cards, medical insurance companies allow their members to get faster access to medical services as they eliminate delays associated with traditional card processing. They also offer enhanced security features, which ensure peace of mind for both businesses and customers.
By adopting virtual cards, medical insurance companies maintain their competitive edge when it comes to patients choosing a suitable insurer. As virtual cards become more prevalent, they will likely become the norm in the insurance industry, paving the way for even more innovative solutions in the future.
Additionally, medical service providers no longer worry about having physical gadgets. They easily start a visit without the need to tap a card, making the process more streamlined and efficient.
Embracing the Virtual Revolution
The healthcare industry is constantly evolving, and virtual cards have emerged as a game-changing solution that redefines the customer experience. Savannah’s proactive shift towards virtual cards was not merely a response to challenges but a strategic decision to provide unparalleled service to its customers.
The virtual card era has dawned, offering a future where insurance is not just a service but an experience tailored to meet the unique needs of modern consumers.